I have a similar argument with companies farming out their customer calls overseas. No I do not begrudge people work, but if they are going to speak to an Orstrayleean who doesn't use strine, and manages to make herself perfectly understandable can they please have such skills as to tone down their own accents and be equally understandable?
One of the reasons I stay with the phone company I do is they maintain a regional presence. If I have a problem I can go into the shop and deal with real live people who know me! It makes all the difference in the world to know I can do that.
Send off your letter to one of the national business papers, anghara and make a stand. Nothing like a bit of bad press to make companies suddenly realise they can actually do something about your original complaint
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Date: 2006-12-28 10:52 pm (UTC)One of the reasons I stay with the phone company I do is they maintain a regional presence. If I have a problem I can go into the shop and deal with real live people who know me! It makes all the difference in the world to know I can do that.
Send off your letter to one of the national business papers,