My suggestion: 1) Send a letter. I've found that it's best to use a channel the company isn't routinely set up to get complaints through. 2) Address it to the company president, preferably by name. He probably won't read it, but somebody will.
Worked for me with UPS, where dealing with their call-in center didn't. And I was given a local number to call, and a couple of people to talk to, if I had problems again.
Note: The UPS call center was American rather than in India. Didn't help any. And someone I know called the Minneapolis area gas company in the late 80s/early 90s, and had to explain the concept of "frozen pipes" to someone in Texas.
3) Print out this post. Include the URL. Put this in with your complaint letter.
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Date: 2006-12-29 12:15 am (UTC)Worked for me with UPS, where dealing with their call-in center didn't. And I was given a local number to call, and a couple of people to talk to, if I had problems again.
Note: The UPS call center was American rather than in India. Didn't help any. And someone I know called the Minneapolis area gas company in the late 80s/early 90s, and had to explain the concept of "frozen pipes" to someone in Texas.
3) Print out this post. Include the URL. Put this in with your complaint letter.
3) Print out